Terms and conditions

1. Introduction

This website is operated by Norito EOOD. Throughout the site, the terms “we”, “us” and “our” refer to Norito EOOD. Norito EOOD offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/or purchasing something from us, you are opting into our “Service” and agreeing to be bound by the following terms and conditions (“Terms of Use”, “Terms”), including those additional terms and conditions referenced herein and/or accessible by hyperlink. These Terms of Use apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants and/or content contributors.

Please read these Terms of Use carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Use. If you do not agree to all of the terms and conditions of this agreement, then you are not authorized to access the website or use any Services. If these Terms of Use are considered an offer, acceptance is expressly limited to these Terms of Use.

Our store is hosted on Shopify Inc., which provides us with the online e-commerce platform allowing us to offer products and services to you.

2. Custom products

All products offered by Norito EOOD, which are made to order, are not subject to return or exchange, unless they are defective through our fault. According to the Consumer Protection Act in Bulgaria, personalized products do not fall under the standard right of withdrawal, as they are created according to the specific requirements of the customer.

Cancellation of the order can only be made before the start of the production process. Once production has begun, the order is not subject to cancellation or refund.

3. Payment and delivery

We offer various payment methods, including cash on delivery and card payment. Delivery is made via selected couriers to the customer's address or to a convenient courier office.

4. Product information

Each product is presented with precise specifications, including material, dimensions and care instructions. For further information about a particular product, please do not hesitate to contact us.

5. Complaints and grievances

If you have a complaint about a product or order, please contact us at the contact information provided. We will endeavor to resolve the matter promptly and fairly.

6. Dispute Resolution

In the event of a dispute, consumers may contact the Consumer Protection Commission or use alternative dispute resolution methods.

7. Rights to the photos and responsibility for the quality of the photos

By uploading photos to our site, you transfer all rights to these photos to Norito EOOD. Norito EOOD reserves the right to use, modify and edit these photos as needed for our services. If the photo provided is of low quality or contains problems such as excessive light or lack of detail, the engraving result may not meet your expectations. Before uploading photos, please check the quality guidelines to ensure that they are suitable for engraving. Norito EOOD is not responsible for results that do not meet expectations due to poor photo quality.

8. Unforeseen circumstances and delays in implementation

Sometimes the execution of orders may be delayed due to unforeseen circumstances, such as problems with the supply of materials or technical problems. Customers who have paid for expedited production will have priority, but Norito EOOD cannot guarantee compliance with the deadline in the event of delays. In case of a delay, you will be informed of the new expected deadline.

Norito Ltd. is not responsible for any damages or inconveniences resulting from order delays, including, but not limited to, cases where the order was intended for a gift or special event. It is the customer's responsibility to provide backup options or additional time in case of unforeseen circumstances. Norito Ltd. reserves the right to cancel orders or change deadlines at its discretion.

9. Customer communication
Norito Ltd. reserves the right to terminate communication with customers who display disrespectful, rude or aggressive behavior. Our team strives to provide a high level of service and we expect the same respect in return. In cases of inappropriate behavior, we reserve the right to refuse further assistance.

10. Protection of personal data

The protection of your personal data is important to us. Please read our Privacy Policy for more information about how we process your data.

11. Updates to the Terms and Conditions

We reserve the right to update, modify or replace these terms and conditions at any time by posting the changes on this website. It is your responsibility to monitor for changes that may affect the terms of use.

12. Applicable legislation

These terms and conditions are governed and interpreted in accordance with the laws of the Republic of Bulgaria and are in accordance with the requirements of Bulgarian and European consumer protection legislation.

Company information

Trade name: "Norito" Ltd.
Email: info@noryto.com
Physical address: Tervel, p.k. 9450, Blvd. St. KHAN ASPARUH No. 26
UIC: 207913560